By Ebere Nwoji
KBL Insurance mentioned it has launched a brand new Enterprise useful resource planning software program (ERS) known as IES-Online Application.
The agency mentioned that is a part of its technique to make its insurance coverage merchandise extra accessible to the insuring public and convey providers nearer to its esteemed clients in good time.
The Managing Director and Chief Executive Office of the corporate, Mrs. Ukachi Orji whereas responding to media questions in Lagos on the software program system mentioned, “KBL Insurance Limited, had no selection however to up talent its operational modules, to match the ever-dynamic existence of their esteemed clients, with the intention of satisfying them a lot better than it was previously.
She mentioned in using the software program, the corporate notably thought-about the very stiff competitors within the monetary providers sector and their ever-growing calls for”.
Orji mentioned the essence was to serve clients quicker and at decrease prices. She mentioned this strategy resonates with clients as virtually 85 p.c of them need to purchase insurance coverage insurance policies extra shortly, get all their points, together with claims settlement sorted out, eschewing the standard back-and-forth and pointless delays, related with the business previously.
“Insurance firms in Nigeria had operated with low revenue margins, and confronted elevated competitors each when it comes to worth and time to serve.
She mentioned the adoption of rising tech comparable to superior analytics, NLP, digital twins to serve clients quicker and at decrease price, was introducing anticipated reduction,” she additional defined.
She mentioned to maintain up; insurers at the moment are renewing their underwriting departments, re-insurance and claims operations to cost danger higher and in much less time.